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Customer Support Specialist

Would you like to work with award-winning games like Europa Universalis, Hearts of Iron, Cities: Skylines, Stellaris and other not yet revealed projects? Apply now to join Paradox Interactive as a support specialist. 

Being a Paradox Support Specialist entails that you will be responding to customer inquiries and providing fast, friendly and efficient resolution to customer service tickets. It’s a good thing if you are a keen problem-solver and get a kick from solving issues for customers. Our community of players is very engaged and sometimes demanding since they are very passionate about us and our games. In this role, you will play a key part in upholding our reputation for great customer service and close interaction with our community and will frequently interact with our fans through our forums and on social media.  

You will be part of a small on-site team and will be working extensively with our network of freelance support contractors and agencies. This role requires a lot from your diplomacy skills, as you will frequently interact with broad parts of the organization. Paradox is a fast-growing organization and offers a creative- and high-energy work environment. For the right candidate, this position offers ample room for career development and professional growth. 

Responsibilities

  • Respond to customer inquiries and provide first contact resolution of customer issues via tickets.
  • Deliver timely and accurate responses to customer questions and requests.
  • Take personal ownership of customer requests and maintain accountability for follow-through.
  • Provide exceptional customer experience as measured through customer surveys.
  • Provide proactive customer communications via social media, forums and tickets when necessary.
  • Display a professional, positive, and enthusiastic demeanor to employees and customers.
  • Maintain security and confidentiality of Paradoxes internal information and customer / account information.
  • Support Paradox account, payment and technical related issues.
  • Other duties as assigned.

Requirements 

  • Excellent written and verbal communications skills in English.
  • Team player with a positive attitude.
  • Excellent attention to detail.
  • A passion for helping customers.

 Pluses 

  • Previous customer-facing experience
  • Knowledge of and passion for Paradox games
  • Previous knowledge of Zendesk and JIRA

On a personal level, our ideal candidate is equal amounts driven and dedicated, but also gentle and empathetic enough to work well both independently and in a team setting. We believe you are ambitious, creative and have great communication skills. 


Practical information

Scope: Full time

Reports to: Forum and Support Manager

Location: This position is based in Stockholm, and we will not be offering relocation services for this role.

If you think that this description matches your background, we highly encourage you to apply as soon as possible as we will interview candidates continuously for this position. In your application, please show us why your previous experiences and skills would work for this role and why you are interested in working at Paradox. If you don't match all the requirements, please demonstrate how your passion, attitude and interest in Paradox might compensate for this.

Since we strive for a more even gender distribution we highly encourage women to apply to this role.

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

Our Culture

In November 2016, we gathered the entire company for a four day conference in Malta. The focus of the conference was to discuss company direction, discuss our internal goals, and also put into words the company culture we are so keen to keep as we continue to grow. Together, we decided that the following cultural pillars are what makes up the foundation of Paradox:

- DEDICATED

- PASSIONATE

- GET SHIT DONE

- OPEN-MINDED

- NERDY

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