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CRM Manager

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Would you like to help take Paradox Interactive’s customer life-cycle programs to the next level? We are currently looking for an experienced CRM Manager to lead our CRM-team in Stockholm to help provide the best experience for our players.

As CRM Manager you will be part of developing and implementing the CRM strategy from the ground up, and responsible for maximizing customer lifetime value by delivering seamless and relevant player experiences across all our user touch-points. You will be at the heart of our marketing department, working with a team of product marketing managers as your primary stakeholders. You will lead a team of marketing specialists, working with the shared goal of  encouraging players to engage more with Paradox inside and outside of our games.

 

Responsibilities

  • Work closely with product marketing teams, identifying opportunities, developing customer lifecycle programs, and ensuring CRM plays a key role in our marketing strategy for each game
  • Lead and develop a team of experts, with responsibility for implementing Paradox CRM strategy across all player touchpoints
  • Managing the customer lifecycle for all Paradox products using a data driven mindset to create an understanding of our players and their evolving needs from a marketing perspective
  • Manage and develop Paradox’s CRM tools sufficiently together with our DevOps department to ensure high quality data management and successful campaigns
  • Find new opportunities to support and ultimately retain our players
  • Evaluate new technologies, methods and applications to improve and optimize marketing team performance
  • Define resources, roles and processes for how to develop CRM as an area long term
  • Work together with product marketing managers, data scientists, developers, partners and other stakeholders on a daily basis

 

Required qualifications

  • Proven experience in driving measurable results through customer marketing efforts in an e-commerce and digital environment
  • Experience in leading a cross-functional team of specialists
  • A track record of developing and executing customer lifecycle programs
  • Experience with one or more CRM and Marketing Automation platforms is a must
  • Experience working in the games industry will be considered a strong advantage


Your ability to put yourself in our players’ position, and to understand a fun, engaging and excellent user experience is part of your qualities. Your soft skills will come in handy when working with strong creative minds, and you are used to killing darlings in a way that win acceptance.

Practical information

Scope: Full time and permanent

Reports to: Head of Player Services & CRM

Location: This position is based in Stockholm

If you think that this description matches your background, we highly encourage you to apply as soon as possible as we will interview candidates continuously for this position. In your application, please show us why your previous experiences and skills would work for this role and why you are interested in working at Paradox. If you don't match all the requirements, please demonstrate how your passion, attitude and interest in Paradox might compensate for this.

Since we strive for a diverse and inclusive workplace, we highly encourage anyone, no matter who you are, to apply for this job if you think that you'd be a great addition to our team.

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Or, know someone who would be a perfect fit? Let them know!

Working at Paradox

So what’s in it for you? We keep it simple and have divided this into four areas: work, social, development, and compensation. This is a brief summary of our perks and what it means to work at Paradox. If you want to know more - get in touch!

  • Work

    Small teams and accessible managers means that your contributions are important to us

    You are close to the final product, our community and our fans - we encourage you to interact with our community and players directly through social media, our forum, and via streams

    Work/Life balance is important to us so our plans do not rely on crunch (this does not mean we never work overtime but overtime is relatively uncommon)

  • Social

    Company-wide Social Hour every Friday with snacks & beverages

    Yearly company parties

    Ping-Pong table/Pool Table, Warhammer table, and lots and lots of board games

    Spoiler-free break room environment for at least a week after major movie/show launch

  • Development

    Leadership courses available for all employees

    We continuously send employees to conferences and development opportunities such as GDC and GamesCom

    Lunch n´ Learn sessions held by employees: topics range from everything between “Doing business in China” to “Surviving the zombie apocalypse”

  • Compensation

    Competitive monthly salary and salary revision once per year

    Participation in our company wide profit share program

    5+1 weeks of paid vacation per year

    For international hires, we will provide relocation assistance (Visa application, Initial Home Finding, Settling in Service, and your flight)

Our Culture

In November 2016, we gathered the entire company for a four day conference in Malta. The focus of the conference was to discuss company direction, discuss our internal goals, and also put into words the company culture we are so keen to keep as we continue to grow. Together, we decided that the following cultural pillars are what makes up the foundation of Paradox:

- DEDICATED

- PASSIONATE

- GET SHIT DONE

- OPEN-MINDED

- NERDY

Already working at Paradox Interactive?

Let’s recruit together and find your next colleague.

email
@paradoxinteractive.com
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