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Would you like to help take Paradox Interactive’s customer life-cycle programs to the next level? We are currently looking for an experienced CRM Team Lead to lead our CRM-team in Stockholm to help provide the best experience for our players.

About the role

As CRM Team Lead you will be responsible for setting direction for CRM at Paradox, and leading the team towards its goals. You will play a big part in defining Paradox’s CRM strategy and taking the department to the next level, as you will be managing the customer lifecycle for all Paradox products using a data driven mindset to create an understanding of our players and their evolving needs from a marketing perspective.

You are expected to have experience from similar journeys, having played a key role in developing a CRM department/team. You have knowledge and experience from driving user engagement, up-sell and cross-sell, through a variety of channels and touchpoints. We expect you to have a good understanding about market leading CRM tools available.

Responsibilities

  • Lead and develop a team of experts, with responsibility for implementing Paradox CRM strategy across all player touchpoints, driving increased player retention, upsell and cross-sell
  • Define resources, roles and processes for how to develop CRM as an area long term
  • Find new opportunities to support and ultimately retain our players

Requirements

  • Hands on experience of CRM activities such as marketing automation etc.
  • A track record of developing and executing customer lifecycle programs
  • Experience of building and/or developing a CRM department

Your ability to put yourself in our players’ position, and to understand a fun, engaging and excellent user experience is part of your qualities. Your soft skills will come in handy when working with strong creative minds, and you are used to killing darlings in a way that wins acceptance.

Some of our benefits include:Teamtailor.Benefits4.PNG

If you think that this description matches you, we highly encourage you to apply as soon as possible as we will interview candidates continuously. If you don't match all the requirements, please demonstrate how your passion, attitude and interest in Paradox might compensate for this.

At Paradox Interactive we celebrate difference and care deeply about diversity and inclusion. We therefore encourage you, no matter who you are, to apply for this job if you think you’d be  a great addition to our team.

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Magnus Ladulåsgatan 4
118 66 Stockholm Directions

Working at Paradox

So what’s in it for you? We keep it simple and have divided this into four areas: work, social, development, and compensation. This is a brief summary of our perks and what it means to work at Paradox. If you want to know more - get in touch!


  • Work

    Small teams and accessible managers means that your contributions are important to us

    You are close to the final product, our community and our fans - we encourage you to interact with our community and players directly through social media, our forum, and via streams

    Work/Life balance is important to us so our plans do not rely on crunch (this does not mean we never work overtime but overtime is relatively uncommon)

  • Social

    Company-wide Social Hour every Friday with snacks & beverages

    Yearly company parties

    Ping-Pong table/Pool Table, Warhammer table, and lots and lots of board games

    Spoiler-free break room environment for at least a week after major movie/show launch

  • Development

    Leadership courses available for all employees

    We continuously send employees to conferences and development opportunities such as GDC and GamesCom

    Lunch n´ Learn sessions held by employees: topics range from everything between “Doing business in China” to “Surviving the zombie apocalypse”

  • Compensation

    Competitive monthly salary and salary revision once per year

    Participation in our company wide profit share program

    5+1 weeks of paid vacation per year

    For international hires, we will provide relocation assistance (Visa application, Initial Home Finding, Settling in Service, and your flight)

Our Culture

In November 2016, we gathered the entire company for a four day conference in Malta. The focus of the conference was to discuss company direction, discuss our internal goals, and also put into words the company culture we are so keen to keep as we continue to grow. Together, we decided that the following cultural pillars are what makes up the foundation of Paradox:

- DEDICATED

- PASSIONATE

- GET SHIT DONE

- OPEN-MINDED

- NERDY

Already working at Paradox Interactive?

Let’s recruit together and find your next colleague.

email
@paradoxinteractive.com
  • Abraham Gomez
  • Adam Skarin
  • Adrian Irimiea
  • Albert Banda
  • Albin Wallin
  • Ales Bolka
  • Alexander Altanis
  • Alexander Bricca
  • Alexander Fast
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