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Product Manager / Customer Experience Manager

Your job - Providing the best experience to our players

Are you a visionary product manager who knows how to bring the best out of people, while keeping a rock solid plan together? Read on and learn how you can be part of an experienced and agile team at the heart of a successful computer game company.

We are looking for a Product Manager/Customer Experience Manager to play a key role in building our ecosystem experience for our players.

As a Product manager for our Customer Experience (CXM) you will be at the heart of our player services and direct distribution teams. Some people would call this role Product Owner, Producer or Customer Experience/Service Manager. We build the services inviting the player’s to stay with us when leaving the games, therefore we talk about Customer Experience Management (CXM). You will be the Product Manager for a number of touchpoints (websites, apps, services) driving retention and revenue by providing a great experience. Working closely with the game teams we invest in adding new experience with every release we make. You will have your own team, required to deliver on time and to quality.

In other words you would own:

  • The vision of your services and apps
  • The backlogs and release schedule of your services
  • Defining and staff the competency  and resources needed to deliver on your vision
  • Facilitating and managing communication of features and advocating for what’s best for the player
  • Work together with project managers, data scientists, developers, partners and other stakeholders on a daily basis
  • Identifying bottlenecks and risks proactively based on the information at hand
  • Reporting and budget follow up according to established company processes

Required qualifications

·       Experience from being the project or product manager of several projects with the portfolio to show it

·       Track record of building great user experiences

·       Experience working with Jira, MS Project or other relevant project planning tools (we prefer cloud based solutions)

·       Performance-driven mindset with the personal touch, you motivate people

·       Being a great teamplayer making people feel awesome

Your ability to put yourself in our players’ position, and understand a fun, engaging and awesome user experience is part of your qualities. Your soft skills will come in handy when working with strong creative minds, and you are used to killing darlings in a way that win acceptance.

We strive for diversity on the team, please include your oddities with your personal letter, portfolio and CV =)

With portfolio we’d love it in the form of a onepager outlining your most relevant projects for the role.

Practical info

Scope: Full time and permanent

Reports to: CRM & Loyalty manager

Location: This position is based in Stockholm, Sweden.

If you think that this description matches your background, we highly encourage you to apply as soon as possible as we will interview candidates continuously for this position. In your application, please show us why your previous experiences and skills would work for this role and why you are interested in working at Paradox. If you don't match all the requirements, please demonstrate how your passion, attitude and interest in Paradox might compensate for this.

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Västgötagatan 5
118 27 Stockholm Directions

Working at Paradox

So what’s in it for you? We keep it simple and have divided this into four areas: work, social, development, and compensation. This is a brief summary of our perks and what it means to work at Paradox. If you want to know more - get in touch!

  • Work

    Small teams and accessible managers means that your contributions are important to us

    You are close to the final product, our community and our fans - we encourage you to interact with our community and players directly through social media, our forum, and via streams

    Work/Life balance is important to us so our plans do not rely on crunch (this does not mean we never work overtime but overtime is relatively uncommon)

  • Social

    Company-wide Social Hour every Friday with snacks & beverages

    Yearly company parties

    Ping-Pong table/Pool Table, Warhammer table, and lots and lots of board games

    Spoiler-free break room environment for at least a week after major movie/show launch

  • Development

    Leadership courses available for all employees

    We continuously send employees to conferences and development opportunities such as GDC and GamesCom

    Lunch n´ Learn sessions held by employees: topics range from everything between “Doing business in China” to “Surviving the zombie apocalypse”

  • Compensation

    Competitive monthly salary and salary revision once per year

    Participation in our company wide profit share program

    5+1 weeks of paid vacation per year

    For international hires, we will provide relocation assistance (Visa application, Initial Home Finding, Settling in Service, and your flight)

Our Culture

In November 2016, we gathered the entire company for a four day conference in Malta. The focus of the conference was to discuss company direction, discuss our internal goals, and also put into words the company culture we are so keen to keep as we continue to grow. Together, we decided that the following cultural pillars are what makes up the foundation of Paradox:






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