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Team Lead, Community Management

In this role, you lead a fast-growing team of hard-working, dedicated community managers, helping them excel in their roles and grow the discipline as a whole at Paradox Interactive.

Community management is a core discipline within marketing at Paradox Interactive, and we pride ourselves on constant, honest and transparent dialogue with our fans. A community manager at Paradox is the voice of their brands in the community, and the voice of our fans on their product teams. Your responsibility as manager is to lead the team to produce excellent results, and delivering on KPIs. You set long-term strategy for the discipline as a whole, with a particular focus on improving tracking, encouraging data-driven decision making and a results-focused mindset, as well as ensuring good working relationships with stakeholders.

You work closely with the product marketing management team and other discipline heads within marketing, to ensure their community management needs are met. The community team reports directly to you and will depend on you for leadership and career development.

As a person, you have a lean-in attitude with the capacity to juggle several ongoing projects at once and balance the needs from many different stakeholders. You are results-focused and diplomatic, with a good understanding of how to make different personality types work together. Experience from games industry community management, and a passion for games developed by Paradox Interactive, is a must.

Key responsibilities:

  • Manage, grow and develop the skills of the community management team, ensuring delivery on set KPI targets for the discipline as a whole.
  • Work closely with product marketing managers and discipline heads within marketing, to ensure stakeholder needs from community management are met
  • Set overall community management strategy for Paradox Interactive, with a particular emphasis on tracking and data-driven decision making. Ensure buy-in from team and stakeholders both within and outside marketing.
  • Support the community management team in prioritizing ideal communication channels (social networks, forum, streams) and ensure Paradox’s presence in these channels
  • Support PR and Marketing overall with messaging and tonality input, to ensure activities and communications are in line with community expectations as well as Paradox Interactive and IP-specific brand values.
  • Represent community management in Marketing Leadership, safeguarding the role of community relations at Paradox Interactive.
  • Actively develop the discipline to ensure Paradox remains an industry leader within the field.

Requirements

  • Several years experience from marketing, communications, community management or a related field.  
  • A passion for and familiarity with the games published by Paradox Interactive
  • 1+ years experience from working in the video games industry in a related role
  • Some team leadership experience
  • Driven, entrepreneurial mindset with an ability to multitask and balance needs of several stakeholders
  • Diplomatic approach and an ability to make different personality types work well together

KPI:s

  • Engagement and owned audience size across channels
  • CTR and CPI from community management activities
  • Community sentiment


Practical information

Scope: Fulltime and permanent

Location: Stockholm

If you think that this description matches your background, we highly encourage you to apply as soon as possible as we will interview candidates continuously for this position. In your application, please show us why your previous experiences and skills would work for this role and why you are interested in working at Paradox.

 

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Stockholm

Västgötagatan 5
118 27 Stockholm Directions

Working at Paradox

So what’s in it for you? We keep it simple and have divided this into four areas: work, social, development, and compensation. This is a brief summary of our perks and what it means to work at Paradox. If you want to know more - get in touch!

  • Work

    Small teams and accessible managers means that your contributions are important to us

    You are close to the final product, our community and our fans - we encourage you to interact with our community and players directly through social media, our forum, and via streams

    Work/Life balance is important to us so our plans do not rely on crunch (this does not mean we never work overtime but overtime is relatively uncommon)

  • Social

    Company-wide Social Hour every Friday with snacks & beverages

    Yearly company parties

    Ping-Pong table/Pool Table, Warhammer table, and lots and lots of board games

    Spoiler-free break room environment for at least a week after major movie/show launch

  • Development

    Leadership courses available for all employees

    We continuously send employees to conferences and development opportunities such as GDC and GamesCom

    Lunch n´ Learn sessions held by employees: topics range from everything between “Doing business in China” to “Surviving the zombie apocalypse”

  • Compensation

    Competitive monthly salary and salary revision once per year

    Participation in our company wide profit share program

    5+1 weeks of paid vacation per year

    For international hires, we will provide relocation assistance (Visa application, Initial Home Finding, Settling in Service, and your flight)

Our Culture

In November 2016, we gathered the entire company for a four day conference in Malta. The focus of the conference was to discuss company direction, discuss our internal goals, and also put into words the company culture we are so keen to keep as we continue to grow. Together, we decided that the following cultural pillars are what makes up the foundation of Paradox:

- DEDICATED

- PASSIONATE

- GET SHIT DONE

- OPEN-MINDED

- NERDY

Already working at Paradox Interactive?

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email
@paradoxplaza.com
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