IT Service Manager
Do you have a knack for bringing order to chaos, a natural sense for coordination, and a curious mind that always wants to know how things can be done better? If you’re part strategist, part problem-solver, and all about good teamwork - your next quest might start here.
At Paradox Interactive, our worlds are filled with rich stories, strategic depth, and passionate communities. Behind the scenes, our IT department ensures the gears keep turning. We’re now looking for an IT Service Manager to join the party - someone who can help us grow and improve how we deliver internal IT services across the company.
Your Mission
As IT Service Manager, you’ll play a pivotal role in our IT Operations team, while also bridging collaboration with IT Support and other departments. You’ll be responsible for the service catalog, guiding the evolution of IT service delivery, and bringing structure to both recurring tasks and project-based adventures.
Whether it’s improving how we handle requests, supporting tool rollouts, or helping teams understand what’s available to them - you’ll make sure IT is a dependable and well-understood companion on everyone’s journey.
You’ll be doing things like:
Maintaining and improving the IT service catalog and service-related processes
Leading project work through coordination, documentation, and follow-up
Analyzing service metrics and identifying ways to improve delivery
Acting as a liaison between IT Support and IT Operations to handle cross-functional needs
Collaborating with other departments to align IT services with company needs
Proposing new tools or processes where you see potential for better efficiency or clarity
About You
You see the value in both planning and improvising. You enjoy connecting dots, aligning teams, and clarifying the “how” and “why” behind what we do. Most of all, you’re curious - you ask questions, explore possibilities, and love helping others find better ways of working.
Your skillset includes:
A solid background in IT support or IT service delivery
Familiarity with frameworks like ITIL (or similar)
Experience with ticketing systems (e.g. Freshservice, Jira, or ServiceNow)
Documentation skills and a methodical approach to process improvement
Project management or project coordination experience
Strong communication skills, both written and verbal. English is our primary work language.
Curious, inquisitive and customer focused mindset
Strong sense of accountability and ownership
You’re comfortable switching between structured plans and ad-hoc problem-solving. You care about getting things done - but also how they’re done, and how to make them better next time.
About the Team
Paradox IT consists of two tightly connected teams - IT Support and IT Operations - currently eight people strong. While you’ll officially be part of the IT Operations team, your work will span across both sides of IT and connect with many departments throughout the company. Think of it as a hub role in a highly collaborative network.
If you’re ready to level up your service delivery skills in a place where curiosity is encouraged, collaboration is key, and the tech is part of the adventure - apply now. Let’s write the next chapter of IT at Paradox together.
- Department
- Central Tech & IT
- Role
- IT
- Locations
- Stockholm, Sweden
Our Culture
At Paradox, we place great emphasis on the value we create for our players, the trust we place in one another and our goal of making games that our players love to play forever.
We try to proactively solve the challenges of a rapidly changing industry, while always keeping in mind the longevity of our games and long-term perspective of our business strategy.
We focus less on job titles and more on the ideas, skills and attitude that every member of our small, autonomous teams brings to the table. We believe that helps us make each other better, and help realize our goals.
To get a fuller picture of how it’s like to work at Paradox, we invite you to watch the below video.
Stockholm, Sweden
About Paradox Interactive
Today, Paradox consists of both publishing and internal game development. We have a broad portfolio of games and own the most important brands, including Stellaris, Europa Universalis, Hearts of Iron, Crusader Kings, Cities: Skylines, Prison Architect, Victoria, Age of Wonders and the World of Darkness catalog of brands.
Since 2004, the company has published its games all over the world, initially through physical distribution but primarily in digital channels after 2006. Paradox games are developed primarily for PC and console platforms, but the company also releases games on mobile. The largest markets today include the US, UK, China, Germany, France and Scandinavia. In total, Paradox games have over five million players each month.
IT Service Manager
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